Refund policy

1. REFUND AND RETURN POLICY

Last updated: August 13, 2026

Custom Printed Products Are Final Sale

Every sticker we print is made to order from artwork you supply and settings you choose. Nothing is pulled off a shelf. Because a custom sticker cannot be resold or restocked, all custom orders are final sale and are not eligible for return, exchange, or refund.

This includes, but is not limited to:

  • Ordering the wrong size, quantity, material, or finish
  • Uploading the wrong file, an outdated version, or a low resolution file
  • Changing your mind after approving your proof
  • Color appearing different on your screen than in print (see Color below)
  • Spelling, layout, or design errors present in the artwork you supplied

You Approve Before We Print

Before checkout, our builder shows you a live preview of your sticker, including the exact cut line we will follow. You must check the approval box confirming that preview is correct before your order can be placed.

That approval is your final proof. Once you approve it and complete checkout, your artwork moves to production as approved.

Please review your preview carefully. Check spelling, check that the cut line falls where you want it, and check that you uploaded the file you meant to upload.

What We Do Cover

We stand behind our printing. We will reprint or refund, at our discretion, if:

  • The printed product does not match the proof you approved
  • Your order arrives with a manufacturing defect, such as misregistration, banding, ink flaking, lamination failure, or a cut that does not follow the approved cut line
  • We shipped the wrong item, the wrong quantity, or the wrong finish
  • Your order is lost in transit and the carrier confirms the loss

To make a claim, email support@thestickahport.com within 7 days of delivery with:

  1. Your order number
  2. Clear photos of the product showing the issue
  3. A short description of the problem

We may ask you to return the product before issuing a reprint or refund. If we do, we cover return shipping.

Color

We print in CMYK. Screens display in RGB. Some colors, particularly bright neons, deep blues, and saturated greens, cannot be reproduced exactly in print. Screens also vary from device to device.

Color shift between your screen and the printed sticker is a normal characteristic of printing and is not considered a defect. If exact color matching is critical to your project, contact us before ordering to discuss a printed proof.

Print Quality and File Resolution

We print what you give us. Our builder flags low resolution files, but it does not block them. If you approve a preview built from a low resolution file, the printed result will reflect that file's quality.

Blurry, pixelated, or soft output caused by a low resolution upload is not a defect and is not eligible for reprint.

For best results, upload artwork at 300 DPI or higher at your intended print size.

Cut Tolerance

Our standard cut tolerance is approximately 1/16 inch. Minor variation in cut position within that tolerance is normal for contour cutting and is not considered a defect.

Cancellations

You may cancel an order for a full refund only if production has not started. Because we often begin production the same day, email support@thestickahport.com immediately if you need to cancel. Once your order enters production, it cannot be cancelled.

Blank Merchandise and Apparel

Apparel and other non-custom items follow a separate policy. Unworn, unwashed items in original condition may be returned within 30 days of delivery. The customer pays return shipping unless the item is defective or was sent in error. Items customized with your own artwork are final sale.

Chargebacks

If you have a problem with your order, contact us first. We will work with you. Filing a chargeback without contacting us prevents us from resolving the issue and may result in your account being restricted from future orders.

Contact

JBaumStudios LLC d/b/a The Stickah Port 43 Broad St, Suite B303 Hudson, MA 01749 support@thestickahport.com